Privacy Commitment
At Lumeri, protecting your personal information is a top priority. We adhere to Singapore's Personal Data Protection Act (PDPA) and international privacy standards to ensure your data is handled with the utmost care and confidentiality.
Definitions
This section clarifies key terms relevant to our privacy practices including personal data, processing, and service definitions used throughout this document.
Data Collection
Lumeri collects personal data necessary for course registration, participant management, and communication with clients and trainees. We ensure transparency in how this data is gathered and used.
Data Provided Directly by Users
Information you submit during course sign-up or contact inquiries includes but is not limited to:
- Full name and job title
- Telephone and email contact details
- Company details including business ID
- Preferences regarding course selection
- Payment and billing information where applicable
- Feedback and training evaluation responses
Data Collected Automatically
When you use Lumeri’s website or platform, certain data is collected automatically to improve service delivery and user experience:
- Device and browser type
- IP address and geographic location (generalized)
- Pages visited and duration on site
- Date and time of access
- Cookies and tracking technologies data
- Referral sources and navigation paths
Third-Party Data Sources
Lumeri may receive data from third-party service providers to support course enrollment verification, payment processing, or analytics, under strict confidentiality agreements.
- Payment processors for transaction handling
- Analytics platforms for website and service improvement
- Professional networking services for identity verification
Purpose of Data Collection
The personal data collected is utilized to:
- Register and manage corporate course enrolments
- Communicate course updates and provide support
- Process payment transactions securely
- Improve our course offerings and training materials
- Comply with legal and regulatory requirements
- Conduct customer satisfaction surveys and feedback collection
- Maintain security and prevent fraudulent activities
- Personalise user experience on our platforms
Legal Basis for Processing
Lumeri processes personal data based on applicable legal grounds consistent with Singapore’s data protection laws, ensuring all use is lawful and justified:
- Consent obtained from users for specific purposes
- Performance of a contract, such as course enrolment agreements
- Compliance with legal obligations under Singapore regulations
- Legitimate interests of delivering and enhancing training services
Compliance with Data Protection Regulations
Though based in Singapore, Lumeri observes international best practices in data protection, including principles similar to the EU's GDPR, ensuring comprehensive privacy safeguards.
- Right to access and obtain a copy of personal data held
- Right to rectification of inaccurate or incomplete data
- Right to erasure, subject to legal conditions
- Right to restrict or object to certain processing activities
- Right to data portability where applicable
- Right to lodge complaints with relevant authorities
Data Sharing and Disclosure
Lumeri does not sell personal data. We share data only with trusted partners and service providers to support our training services with appropriate confidentiality safeguards in place.
- Third-party service providers involved in payment and registration processing
- IT and hosting providers maintaining data security
- Regulatory bodies as required by law
- Professional advisors such as auditors when necessary
- Marketing service providers with explicit user consent
- Collaboration partners for co-delivered training programs
International Data Transfers
Personal data may be transferred outside Singapore for operational purposes only to countries with adequate data protection standards or where appropriate safeguards are implemented.
Transfers are conducted under strict contractual commitments ensuring data confidentiality and security measures compliant with Singapore’s data protection requirements.
Data Retention
Lumeri retains personal data only as long as necessary to fulfill training services, comply with legal obligations, or resolve disputes, after which data is securely deleted or anonymised.
Account and contact details are retained for the duration of active client engagements and for a reasonable period thereafter for audit and regulatory purposes.
Communication records related to training inquiries and support are retained for up to 24 months unless longer retention is required by law.
System and access logs are kept for security monitoring and troubleshooting for a limited period aligned with industry best practices.
Upon expiry of retention periods, personal data is permanently deleted using secure methods to prevent unauthorized access or recovery.
Data Security
Lumeri employs multiple layers of security, including encryption, access controls, and regular audits, to protect personal data from unauthorized access, disclosure, alteration, or destruction.
- Use of SSL encryption for data transmission
- Role-based access control for sensitive information
- Continuous monitoring and security incident response protocols
User Rights Under PDPA
Users have the following rights to manage their personal data with Lumeri under PDPA provisions:
- Request to access and correct personal data held by Lumeri
- Withdraw consent or object to processing where applicable
- Right to request correction of personal data if it is inaccurate or incomplete.
- Right to request deletion of personal data where applicable under Singapore’s PDPA.
- Right to withdraw consent for the collection, use, or disclosure of personal data at any time.
- Right to restrict the processing of personal data under certain circumstances.
- Right to receive personal data in a structured, commonly used, and machine-readable format.
- Right to object to the collection, use, or disclosure of personal data for marketing purposes.
How to exercise your personal data protection rights
You may submit your requests regarding your personal data through our official channels. Please provide sufficient details to enable Lumeri to verify your identity and process your request efficiently.
We aim to respond to all personal data rights requests within 14 working days from the date of receipt.
Marketing Communication Preferences
From time to time, Lumeri may contact you with information about our services, special offers, and educational programs relevant to corporate personal development. You have the option to opt-out of receiving such communications at any time.
To unsubscribe from marketing communications, please follow the unsubscribe link included in our emails or contact us directly at our official address.
Protection of Children’s Personal Data
Lumeri does not knowingly collect personal data from individuals under the age of 13 without parental consent. We encourage parents and guardians to monitor their children's online activities.
Links to Third-Party Websites
Our website may contain links to external sites operated by third parties. Lumeri is not responsible for the privacy practices or content of those websites.
Changes to Our Privacy Policy
Lumeri reserves the right to update or modify this Privacy Policy at any time. Any changes will be promptly published on our website with an updated effective date.